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FAQs

What is your shipping cost?

  • Free Shipping on orders over $65 (lower 48 and DC only)
    • Continental United States (lower 48 and DC) - orders over $65 qualify for free shipping.  When you select this method for shipping, we will choose the most economical shipping carrier based on your location.
  • Shipping on orders under $65
    • Continental United States (lower 48 and DC) - flat rate shipping cost of $7.99.
    • Alaska / Hawaii - flat rate shipping cost of $14.99.
    • FPO / APO Addresses - shipping cost is based on the total weight of the product ordered and your delivery destination.
    • US Territories - shipping cost is based on the total weight of the product ordered and your delivery destination.

Do you ship to FPO / APO addresses?

    • Yes we do ship to FPO / APO addresses.

 Do you ship to PO Boxes?

    • Yes we do ship to PO Boxes.

 Do you ship internationally?

    • We do not ship to international addresses at this time.

What is your return policy?

  • New, unopened and in original packaging items:
    • If you are not satisfied with your purchase, return your item within 30 days of receipt of your order.  Carefully re-package the item you would like to return and ship to the below address.  Returns must be shipped at buyer's expense.  Please include your name and original order number.  Refunds are processed in the original tender along with any applicable sales tax within 24-72 hours of receiving your return.  Original shipping cost will not be reimbursed.  We will not accept returns if the package is damaged upon receipt.  Your may need to file a claim with the return carrier.

Return Shipping Address:

Games2Puzzles

114 W Hanover Avenue

Randolph, NJ 07869

  • Damaged / Defective items:
    • Please contact us by email info@games2puzzles.com within 14 days of receiving your order and provide details about the damaged / defective item so we can arrange a replacement at no cost to you.
  • Missing Piece items:
    • Please refer to our "Missing Piece" policy.
  • Refused or undeliverable orders:
    • If the order is undeliverable or refused, we will issue a refund for the price of the product plus taxes, less any shipping charges.
  • Extended Holiday Season Return Policy:
    • Any orders placed between November 1st and December 31st may be returned until January 31st.

Do you have to create an account to place an order?

    • You are not required to create an account to place an order.  However, if you do create one you will be able to see your order history and tracking information.

Do I have to pay sales tax?

    • Sales tax will be added to orders shipped to New Jersey.

What form of payment do you accept?

    • We accept all major credit cards (Visa, MasterCard, American Express, Discover Card).
    • Paypal.

Can I cancel an order?

    • All orders are processed within 1-2 business days.  If you need to cancel an order prior to shipping please contact us immediately by email at info@games2puzzles.com.  After order has been shipped it cannot be cancelled.  After order has been cancelled you will receive a confirmation email.